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The Neighbors - West Neighborhood

651 Howison Cir
Menomonie, WI 54751-1614
(715) 232-2661
Fax: (715) 232-4010
Services Offered:
Skilled Nursing
  • Skilled Nursing
  • Licenses
  • Skilled Nursing
  • Eligibility
    Highlights
    Founded 1892 Company Overview The Dunn County Health Care Center is owned by Dunn County which has been providing long-term health care services at the same location for over 115 years. The Health Care Center is important to the local economy of Menomonie and surrounding areas with a payroll of nearly $10 million dollars for the 180+ staff employed at the Center. We provide skilled nursing and rehab services for up to 137 residents each day. Our Mission “Our kind and caring staff promise to provide this community with efficient, quality nursing and rehab services within a safe and comfortable environment. Whether returning home or making this facility your home, we encourage family involvement and community activities. Recognizing that each resident is unique, we dedicate ourselves to their highest level of comfort and well-being.” Core Values o Be the community’s provider of choice by having the highest level of satisfied residents o Have stable, highly satisfied and well-trained staff who know best how to meet the needs of residents o Expand, diversify, or enhance our services so that we may improve life for our staff, residents, and this community o Provide excellent maintenance of our buildings and grounds and update our facilities and amenities as needed o Integrate the services of this facility with other departments of Dunn County ensuring a high level of citizen satisfaction o Remain efficient and financially stable, so that we continue our Mission About Us The Dunn County Health Care Center is the community’s provider of choice when it comes to long-term skilled nursing care or short-term rehabilitation from joint replacement surgery, strokes or other illnesses. The facility is certified with Medicare Part A and B, Wisconsin Medical Assistance (MA) and participates with other Health Partnership plans, Medicare HMOs and other insurance plans. The facility has been named a ‘trailblazing facility’ in its participation with the Advancing Excellence in America’s Nursing Homes program of quality improvement. We believe that training and education of staff in clinical ‘best-practices’ is essential to providing quality patient care. Thus, our participation in the Advancing Excellence program shows our accomplishments in patient outcomes with data that compares our facility to Statewide and National averages. Currently, about 70% of residents who are admitted to the facility return home or to a community setting. Dunn County provides oversight of the Health Care Center activities through members of the Standing Committee. Standing Committee members meet monthly and are appointed individuals from Dunn County’s Board of Supervisors. Together with the facility Administrator and management, each year goals and objectives for the facility are updated to keep the organization on the cutting edge of patient services, measured by resident and staff satisfaction surveys. Location We are located on Hwy 12 East of Menomonie just a few miles off Interstate 94. From I-94 take County Hwy B south and turn right at the stop sign located at the intersection of Hwy B and Hwy 12/29. Continue west approximately 1.2 miles and the Health Care Center is located on the right side, just past the Judicial Center. Contact Information Office Hours: Monday - Friday 8:00 a.m. - 4:30 p.m. Phone: (715) 232-2661 Fax: (715) 232-4010 Email: hcc@co.dunn.wi.us Key Contacts Anthony Manzella, Administrator amanzella@co.dunn.wi.us Vicki Jess, R.N., Director of Nursing Services vjess@co.dunn.wi.us Mike Stein – Director of Social Services (Admissions Coordinator) mstein@co.dunn.wi.us Laurie Teigen, C.P.A. – Business Office Manager lteigen@co.dunn.wi.us Trudy Huber – Administrative Assistant thuber@co.dunn.wi.us Sally Rocque – Activity Department Director srocque@co.dunn.wi.us Beverly Link – Food Services Department Manager blink@co.dunn.wi.us Bill Harmon – Environmental Services Director (buildings, grounds, housekeeping and laundry). wharmon@co.dunn.wi.us Services Th
    All genders welcome
    Age 18 and over
    Care Options
    Licensed nursing care provided 24 hours a day
    Physician care by routine visit
    Personal Assistance
    Activities of Daily Living (ADLs)
    Catheter management
    Foot care
    Sitting, standing, walking, and getting in and out of bed
    Toileting
    Medication management
    Care Services
    Audiology
    Dental care
    Eye care
    Hospice
    Occupational therapy
    Physical therapy
    Restorative therapy
    Speech therapy
    Support groups for patients
    Residents may contract with an outside agency to bring in services
    Behavioral Support Offered for Residents Who...
    Hit, kick, or act physically aggressive
    Yell, curse, or act verbally aggressive
    Do not sleep through the night
    Become disoriented
    Pace or rummage habitually
    Seek exits
    Wander
    Need prompting for their personal care
    Diabetes Management Care
    Diet
    Oral medication
    Self-administered insulin injection
    Staff-administered insulin injection
    Health Condition Care
    Arthritis
    Asthma
    Breathing support requiring oxygen
    Broken bones
    Cancer
    Colostomy/urostomy care needs
    Depression
    Emphysema or other lung diseases
    Heart disease or heart failure
    Incontinence and bladder management
    Management of an I.V.
    Management of a feeding tube
    Memory loss
    Monitored intake of foods and liquids
    Multiple sclerosis
    Osteoporosis
    Parkinson's disease
    Stroke
    Tendency to fall
    Wound treatment
    Staff certifications and training:
    The Health Care Center strives to recruit, develop and retain excellent staff to provide quality services. Most of our nursing staff is comprised of Registered Nurses, some License Practical Nurses and many Certified Nursing Assistants. The staff assigned to the Special Care unit (for those with Alzheimer’s and other dementias) have been trained as Dementia Care Specialists through the Alzheimer’s Association. All of our licensed staff and activity staff are certified in CPR. Many of our management professionals are licensed by the State of Wisconsin or otherwise credentialed and require continuing education credits to maintain those credentials/licenses. Many, if not most of our staff have worked at the Health Care Center for a long time (often greater than 5 years) and many have worked 25, 30 or more years at the facility and take great pride in their work. The facility is part of the American Association of Homes and Services for the Aged (National non-for-profit Nursing Home Association), the Wisconsin Association of Homes and Services for the Aged (State, non-profit Nursing Home association), the Wisconsin Association of County Homes, The Indianhead Nursing Home Social Workers Association and the Wisconsin Association of Activity Professionals. All staff are required to have 12 hours of continuing education each year. This is required of nursing assistants to maintain their certification status, but also for other staff to stay informed of standards and emerging issues related to their jobs. Certain other positions such as the Administrator, Social Workers, Registered Dietitian, etc. are required to have anywhere between 12 - 24 continuing education credits each year.
    Memory Care
    There is a dedicated area for Alzheimer's and Dementia residents
    Stages of Alzheimer's Progression Accepted
    Stage 3: mild decline
    Stage 4: moderate decline
    Stage 5: moderate, mid-stage
    Stage 6: moderately severe
    Stage 7: severe, late-stage
    Services for Alzheimer's or Dementia Residents
    Family members able to join at mealtime
    Family members able to participate in care plan
    Specially trained staff
    Safe wandering areas
    Regular assessments by interdisciplinary staff
    Environment that is easy to navigate
    Daily planned recreational and social activities
    Activities tailored to residents' abilities
    Diminished abilities or stage of disease that would result in a transfer or discharge:
    It depends on where the Alzheimer's patient is being discharged to. Alzheimer's patients are sensitive to their environments and sometimes a change in environment (such as a discharge to a different setting) can increase confusion and anxiety in such patients. Again it depends on the setting, caregiver(s), etc. Alzheimer's patients in a more advanced stage of the disease upon discharge to a less structured setting might engage in more risky behaviors, have fewer safeguards, be more prone to wander, lose some of their abilities to meet their own needs and may find their new environment or caregivers unfamiliar or hostile.
    Special care programs offered for Alzheimer's and Dementia residents:
    Our unit is called, "Special Care" and its purpose is to provide a calm, pleasant, more homelike atmosphere with dedicated, specially-trained (demential care specialist) staff to look after their needs. The unit and philosophy of staff is borne out of an activity-based model (developed in cooperation with the Alzheimer's Association), which emphasizes maintaining or improving a resident's activities of daily living by utilizing an activities-based approach to keep and enhance as many physical and mental functions, thought processes and relationships as possible.
    Accommodations
    Short Term and Temporary Stay Options
    Respite care
    Rehabilitation care
    Smoking accommodations are provided
    Residents may bring their own furniture
    Security Features
    24 hour up and awake night staff
    Door alarms
    Emergency in-room call system
    Fire sprinkler system
    New staff subject to criminal background check
    Transportation and Parking Options
    Access to public transportation
    Guest parking
    Room Amenities
    Air conditioning
    Wheelchair access
    Community
    Opened in:
    1972
    Number of residents: 46
    Dietary Options
    Ethnic meals
    Gluten-free meals
    Low sodium meals
    Low sugar diet and meals
    Vegetarian meals
    Kosher meals available
    Meals Provided
    Breakfast
    Lunch
    Dinner
    Snacks
    Dining Styles
    Room service as needed
    On-Site Services
    Activity director
    Beautician and/or barber
    Chapel
    Designated family visiting area
    Gardening
    Guest dining
    Housekeeping
    Laundry service
    Library
    Maintenance director
    Sauna and/or whirlpool
    Storage
    Other recreational activities:
    Weekly lunches at Senior Center in town. Many different outings during fair-weather months and weekly live entertainment. Lutheran & Catholic religious services held weekly. Local artist displays, etc.
    This facility caters to:
    We are non-discriminatory with respect to new admissions. We are certified with the Veteran's Administration to care for veterans.
    Cost
    Payment Sources Accepted
    Long term care insurance
    Medicaid
    Medicare
    Private funds
    VA benefits
    Residents
    Number of residents in certified beds : 42
    General
    Provider type
    Medicare and Medicaid Legal Business Name Not Available
    Date first approved to provide Medicare and Medicaid services : 9/1/1989
    With a Resident and Family Council
    Resident
    Automatic fire sprinkler systems in all required areas
    Yes
    Star Ratings
    The Neighbors - West Neighborhood exceeds average state scores in 2 of 5 areas.
    The Neighbors - West Neighborhood exceeds average region scores in 4 of 5 areas.
    Provider Score
    State Average
    Region Average
    Measure
    0 stars
    1 stars
    2 stars
    3 stars
    4 stars
    5 stars
    Overall Rating
     
     
     
     
    3 stars
    3.57 stars
    2.56 stars
    Health Inspection Rating
     
     
     
     
    2 stars
    2.77 stars
    1.67 stars
    Quality Measures Rating
     
     
     
     
    4 stars
    4.09 stars
    4 stars
    Staffing Rating
     
     
     
     
    5 stars
    3.82 stars
    4.33 stars
    Registered Nurse Staffing Rating
     
     
     
     
    5 stars
    4.23 stars
    4.67 stars
    0 stars
    1 stars
    2 stars
    3 stars
    4 stars
    5 stars
    Staff
    The Neighbors - West Neighborhood exceeds average state scores in 8 of 14 areas.
    The Neighbors - West Neighborhood exceeds average region scores in 8 of 14 areas.
    Provider Score
    State Average
    Region Average
    Measure
    0 hours
    2.4 hours
    4.8 hours
    7.2 hours
    9.6 hours
    12 hours
    Reported Certified Nursing Assistant staffing hours per resident per day
     
     
     
     
    3.06 hours
    2.62 hours
    2.95 hours
    Reported Licensed Practical Nurse staffing hours per resident per day
     
     
     
     
    0.1 hours
    0.57 hours
    0.27 hours
    Reported Registered Nurse staffing hours per resident per day
     
     
     
     
    1.69 hours
    0.97 hours
    1.27 hours
    Reported licensed staffing hours per resident per day
     
     
     
     
    1.8 hours
    1.54 hours
    1.54 hours
    Reported total Nurse staffing hours per resident per day
     
     
     
     
    4.86 hours
    4.16 hours
    4.49 hours
    Reported Physical Therapist staffing hours per resident per day
     
     
     
     
    0.21 hours
    0.09 hours
    0.1 hours
    Expected Certified Nursing Assistant staffing hours per resident per day
     
     
     
     
    2.43 hours
    2.48 hours
    2.5 hours
    Expected Licensed Practical Nurse staffing hours per resident per day
     
     
     
     
    0.61 hours
    0.63 hours
    0.63 hours
    Expected Registered Nurse staffing hours per resident per day
     
     
     
     
    0.9 hours
    1 hours
    0.94 hours
    Expected total Nurse staffing hours per resident per day
     
     
     
     
    3.94 hours
    4.12 hours
    4.07 hours
    Adjusted Certified Nursing Assistant staffing hours per resident per day
     
     
     
     
    3.09 hours
    2.59 hours
    2.91 hours
    Adjusted Licensed Practical Nurse staffing hours per resident per day
     
     
     
     
    0.14 hours
    0.76 hours
    0.36 hours
    Adjusted Registered Nurse staffing hours per resident per day
     
     
     
     
    1.4 hours
    0.72 hours
    1.02 hours
    Adjusted total Nurse staffing hours per resident per day
     
     
     
     
    4.97 hours
    4.08 hours
    4.47 hours
    0 hours
    2.4 hours
    4.8 hours
    7.2 hours
    9.6 hours
    12 hours
    Quality Measures for Long-Stay Patients
    The Neighbors - West Neighborhood exceeds average state scores in 6 of 13 areas.
    The Neighbors - West Neighborhood exceeds average region scores in 7 of 13 areas.
    Provider Score
    State Average
    Region Average
    Measure
    0%
    20%
    40%
    60%
    80%
    100%
    Percent of long stay residents whose need for help with ADLS has increased
     
     
     
     
    12.7%
    14.64%
    15.67%
    Percent of long stay residents who self report moderate to severe pain
     
     
     
     
    15%
    9.27%
    12.27%
    Percent of high risk long stay residents with pressure ulcers
     
     
     
     
    5.4%
    4.51%
    3.48%
    Percent of long stay residents who lose too much weight
     
     
     
     
    7.8%
    7.72%
    7.6%
    Percent of low risk long stay residents who lose control of their bowel or bladder
     
     
     
     
    40.5%
    43.95%
    40.34%
    Percent of long stay residents with a catheter inserted and left in their bladder
     
     
     
     
    2.9%
    4.27%
    3.96%
    Percent of long stay residents with a urinary tract infection
     
     
     
     
    4.4%
    5.8%
    6.2%
    Percent of long stay residents who have depressive symptoms
     
     
     
     
    6.5%
    6.44%
    8.96%
    Percent of long stay residents who were physically restrained
     
     
     
     
    7.7%
    0.91%
    3.6%
    Percent of long stay residents experiencing one or more falls with major injury
     
     
     
     
    2%
    3.4%
    3.17%
    Percent of long stay residents assessed and appropriately given the seasonal influenza vaccine
     
     
     
     
    96.3%
    96.57%
    96.82%
    Percent of long stay residents assessed and appropriately given the pneumococcal vaccine
     
     
     
     
    99.3%
    98.52%
    98.6%
    Percent of long stay residents who received an antipsychotic medication
     
     
     
     
    16.8%
    17.61%
    12.98%
    0%
    20%
    40%
    60%
    80%
    100%
    Quality Measures for Short-Stay Patients
    The Neighbors - West Neighborhood exceeds average state scores in 1 of 5 areas.
    The Neighbors - West Neighborhood exceeds average region scores in 2 of 5 areas.
    Provider Score
    State Average
    Region Average
    Measure
    0%
    20%
    40%
    60%
    80%
    100%
    Percent of short stay residents who self report moderate to severe pain
     
     
     
     
    23.3%
    20.96%
    20.48%
    Percent of short stay residents with pressure ulcers that are new or worsened
     
     
     
     
    1.2%
    1.24%
    0.71%
    Percent of short stay residents who were assessed and appropriately given the seasonal influenza vaccine
     
     
     
     
    88.2%
    91.31%
    90.17%
    Percent of short stay residents assessed and appropriately given the pneumococcal vaccine
     
     
     
     
    88.7%
    92.52%
    91.31%
    Percent of short stay residents who newly received an antipsychotic medication
     
     
     
     
    0%
    1.44%
    0.4%
    0%
    20%
    40%
    60%
    80%
    100%
    Licenses
    US DHHS Skilled Nursing Facility
    License No. 525433
    Issued by U.S. Department of Health & Human Services
    Medicare
    Issued by Medicare
    WI Skilled Nursing Facility
    License No. 5041
    Issued by Wisconsin Department of Health and Family Services
    The Alzheimer’s Association does not endorse any of the providers listed here. The information contained in the Community Resource Finder is thought to be reliable but is not guaranteed to be accurate. It is compiled from provider descriptions of their own services as well as other public data sources and is subject to change without further notice. For assistance in how to determine the best care option for your situation, call the 24/7 Helpline at 800-272-3900.