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Nancy Tillery Walker

2600 N Broadway St # PO
Knoxville, TN 37917-3859
(865) 622-7475
Fax: (865) 525-9132
Services Offered:
Geriatric Care Manager
Nancy Tillery Walker serves Union County, TN, Anderson County, TN, Knox County, TN, Sevier County, TN, Loudon County, TN and more...
  • General Information
  • General Information
  • Description
    About My Business
    Our top priority at Knox Care Management is to help your loved one stay at home for as long as is safely possible. We can tailor a personalized solution uniquely designed to meet your family's needs. Our familiarity with local resources saves you time, and often money. Our compassionate understanding of the aging process saves you distress.

    At Knox Care Management, you can hire a care manager for a single, specific task, such as helping you find a daily caregiver, or to oversee the entire caregiving process.

    Give us a call toll free at 866-323-2599 or email us at We'd be honored to help your family navigate the sometimes choppy waters of elder care.
    About My Services
    An Initial Assessment

    Over the course of 1-2 visits to your loved one's home, we can conduct a comprehensive geriatric assessment.

    We report back on the strengths and weaknesses of the current situation. Looking at family resources, we can recommend options based on your loved one's preferences and budget. We can also give you a general sense of how things are likely to evolve over the next 6 months. This way you can make decisions within the context of a longer term perspective.
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    Communicating with Doctors

    If you sometimes feel overwhelmed by the medical system, you are not alone! It can be daunting for anyone. Our experienced staff can serve as your medical advocates. We help you clarify your questions, and make sure you get answers.

    We accompany your loved one to their appointments. We lobby for the type of care your loved one wishes to receive. Because we understand the system, we can go to bat for you. This liberates your time and energy to provide the love and support that only a family member can give.
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    Communication with Family

    Families are kept apprised of their loved ones’ on-going progress through emails and/or monthly telephone contact. Of course family members may call anytime with questions and concerns.
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    Crisis Intervention

    If a crisis arises, we are available to react quickly to assess the situation, (in or out of the hospital), communicate with physicians, arrange for post-hospital care providers, and identify the need for short and long term care.

    We will go to your senior adult's home to help them up if they fall, fix a tripped breaker switch, shut off the water if there is a leak or meet them on the road to assist them with a flat tire or getting their car towed.

    Our expertise in working with older adults enables us to meet challenges as they arise and make necessary recommendations based on the individual's needs.
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    Disaster Planning

    Having a personal disaster plan gives elderly or disabled individuals a feeling of control over their situation. We can assist with making a plan for your loved one for any type of disaster.

    Planning should include dependable transportation options, evacuation routes, and knowledge of nearby medical facilities. A special kit containing extra batteries and backups of important medical devices should also be prepared in case the individual in question is isolated from medical facilities for an extended period of time.

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    Falls Risk Assessment

    A study in the February 2010 issue of the journal Injury Prevention reveals that, between 2000 and 2006, falls-related deaths in American elderly have increased by a staggering 42 percent. For decades, falls have also been associated with other devastating consequences, like severe injuries and permanent disability.

    Falls occur every year in about one in three individuals aged 65 or over–a figure that increases to two in three for those who already had a fall. The injuries caused by a fall are often severe and may result in long-term disability or even premature mortality.

    We can assess your loved one's risk for falls and make recommendations on how to prevent them. Preventing falls will help seniors remain independent and age successfully; goals that persons of all ages and their caregivers want to achieve.

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    In-home Care

    It may be that your loved one is no longer able to live safely alone. Having someone come by twice a week to cook a few meals and do some light housekeeping may be all that is needed. Or, it could be that your loved one requires more constant attention. He or she may not need the services of a nurse. But the daily presence of a kind caregiver can assure he or she is eating regularly, taking baths, and taking medications as directed. You can choose part time or full time assistance. We can do the backgroun
    Experience And Credentials
    Nancy Walker is the owner and operator of Knox Care Management. Ms. Walker worked over 30 years in the public sector as a care manager, care manager supervisor and director of Geriatric Care Management Services when she decided to open a Care Management practice where she would be free of imposed restrictions and would be able to offer comprehensive services to elderly or disabled persons and their family.

    Ms. Walker has a B.A. in Psychology and Sociology from the University of Tennessee, and 27 graduate hours in Public Health with a concentration in Gerontology.

    Ms. Walker is a Certified Professional Geriatric Care Manager. She has been certified since 1999 and has been recertified every 3 years since that time. All certified Care Managers must have 45 hours of continuing education to remain certified.

    As a member of the National Association of Professional Geriatric Care Managers, she is held to the highest ethical standards. Ms. Walker also maintains membership in the Southeast Chapter of Geriatric Care Managers, the National Council on Aging, the National Association of Social Workers, the Tennessee Conference on Social Welfare and the American Association of Daily Money Managers

    Before entering the field of Care Management, Ms. Walker worked at Lakeshore Mental Health Institute where she coordinated an innovative program that moved patients with no family or discharge options, to the community where they lived and worked together. For her contributions to the program, Ms. Walker was chosen to receive the following awards:

    • Outstanding Tennessean Award from the governor of TN

    • Employee of the Year for the TN State Dept. of Mental Health and Mental Retardation (now called the TN Dept. of Mental Health and Developmental Disabilities)

    • Employee of the Year for Lakeshore Mental Health Institute

    Ms. Walker worked as a case manager and case manager supervisor at The Helen Ross McNabb Mental Health Center before leaving to manage a care management program at the Knox County Office on Aging.

    Ms. Walker is passionate about working with older persons, and she possesses the essential qualities of both patience and compassion that has allowed her to become someone that clients and families can trust and rely upon.

    She has an innate ability to relate to her clients in an engaging, heartfelt, and positive manner. She brings out the best in them, while helping them deal with their frustrations and difficulties. She has developed a remarkable network of contacts to help find the ideal solution for each family.
    Fees And Payment Sources Accepted
    Private pay,
    Long Term Care Insurance

    Rates are varied and depend on service provided.
    Languages Spoken by Staff
    Hours of Service
    Office hours 9:00 a.m. to 6:00 p.m.
    Phone is answered 24 hours a day

    Crisis Intervention is provided 24 hours a day
    Agency or Registry
    The Alzheimer’s Association does not endorse any of the providers listed here. The information contained in the Community Resource Finder is thought to be reliable but is not guaranteed to be accurate. It is compiled from provider descriptions of their own services as well as other public data sources and is subject to change without further notice. For assistance in how to determine the best care option for your situation, call the 24/7 Helpline at 800-272-3900.